System Requirements PC Mac Installing Move Media Player Why do I need to install the Move media player? Is this safe to install on my computer? Installation instructions Known issues How to uninstall the player Installation Troubleshooting I am not able to install the player

Live Event Media Player Troubleshooting Experiencing problems during the live event? Alternative methods for viewing webcasts General Questions and Audio/Video Troubleshooting Why does the audio or video playback stop or stall? Why doesn't the audio or video play? What can I do if the video playback stops or plays slowly? Webcast On-Demand Questions How do I access the past webcasts? I'm having problems downloading webcasts.

• Processor: Intel Pentium 4 or greater
• Operating System: Windows 2000, Windows XP (Home, Media Center and Professional with Service Packs and all Microsoft Updates), Windows Vista (Home Basic, Home Premium, Business, Ultimate or Enterprise editions)
• RAM: 256 MB minimum (512 MB recommended)
• Video Card: 32 MB minimum (128 MB recommended)
• Browser: Internet Explorer (version 6 and 7) or Mozilla Firefox (version 2.0)
• Screen Resolution: 1024 x 768 minimum (1280 x 1024 recommended)
• Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.)

Dial-up connections are not supported.

• Operating System: Mac OS X 10.3 "Panther" or greater
• RAM: 128 MB minimum (512 MB recommended)
• Video Card: 32 MB minimum (128 MB recommended)
• Browser: Safari (version 1.3.2, 2.0, 3.0)or Mozilla Firefox (version 1.5 and 2.0 )
• Screen Resolution: 1024 x 768 (1280 x 1024 recommended)
• Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.)

Dial-up connections are not supported.



Why do I need to install the Move media player?
The Move media player provides a rich and continuous viewing experience unmatched by other streaming video players. It offers enhanced audio and video quality, eliminates the pausing and buffering that is common in other players and also enables powerful features like time shifting and video sharing. The player automatically adjusts the quality of the video stream based upon available bandwidth and is therefore capable of compensating for Internet traffic, changes in the viewer's Internet connectivity and system load.

Is this safe to install on my computer?
We respect your privacy. The Move media player does not install any form of spyware, adware, malware, etc. on your computer. You can uninstall the player at any time.

PC (Windows) Installation Instructions
You should be prompted to download and install the Move media player if you do not currently have it installed. Installation instructions are provided during the install process, but for your convenience, we have listed them below.

XP and Vista - Internet Explorer

• After the page has loaded, you should see the Install Now button in the center of the video window; click this button to begin the install process.
• A security warning will appear asking whether you want to Run, Save or Cancel. Choose Run to run the program after downloading it to a temporary folder, or select Save to save the .exe file to a location on your computer.
• If you chose Run, security warning window will appear immediately after the download has completed. Choose Run to finish the installation.
• An "Installing…" progress bar will appear in the center of the screen. After the progress bar reaches the end, that window will close.

XP and Vista - Mozilla Firefox

• After the page has loaded, you should see the Install Now button in the center of the installation page. Click this button to begin the install process.
• If this is your first time installing the software, a yellow bar will appear at the top of your browser window informing you that Firefox has prevented the site from asking you to install software on your computer. When this occurs, click the Edit Options button.
• An Allowed Sites dialog box will open.
• Click the Allow button to add the website to the allowed list.
• Click the Close button.
• Click on the Install Now button again.
• A Software Installation dialog will open, showing that you have asked to install the Move media player (signed by Move Networks, Inc.).
• Click Install Now
• The plug-in will download, and you will be prompted to restart Firefox. Click the Restart Firefox button in the lower right.

The video should begin playing momentarily after the install process completes. If the video does not begin playing, please restart your browser and return to the website.

Mac OS Installation Instructions
You should be prompted to download and install the Move media player if you do not currently have it installed. Installation instructions are provided during the install process, but for your convenience, we have listed them below.

Safari and Mozilla Firefox

• After the installation window has loaded, you should see the Install button in the center of the window; click this button to begin the install process.
• Click Trust in the dialog box that appears to run the Java applet.

The video should begin playing momentarily after the install process completes. If the video does not begin playing, please restart your browser and return to the website.

Known issues with the Move media player

• Firebug (Firefox Extension) on Windows: If you are a Windows user running the popular Firebug extension for Firefox, it can cause the Move player to not play back video or your browser to hang. Disabling this extension will allow you to view the playback of video.
• Windows Vista with Aero: If you are running Windows Vista with Aero turned on (default) and you scroll the browser, it may cause the video to play outside the player window. This problem should be fixed by turning off Aero.
• If you are trying to install the Move media player at work or are using a company-issued computer, you may experience problems because of corporate firewall security settings.

How do I uninstall Move media player?
The procedure for uninstalling Move media player varies based on which operating system and Web browser you are using. Please choose the set of instructions below that is appropriate for your system.

Windows XP - Internet Explorer

• Open the Start menu.
• Select Control Panel.
• Double-click Add or Remove Programs.
• Find the Move Networks Media Player for Internet Explorer listing.
• Click the Change/Remove button.
• After the uninstall process has completed, click the Close button.

Windows Vista - Internet Explorer

• Open the Start menu.
• Select Control Panel.
• Under the Programs heading, click on Uninstall a Program.
• Find the Move Networks Media Player for Internet Explorer listing.
• Click on Uninstall/Change.

Windows XP and Windows Vista - Mozilla Firefox

• Open the Firefox browser.
• Click on the Tools menu.
• Select Add-ons.
• Select the Plug-ins tab.
• Click on the Move Media Player listing.
• Click Uninstall.
• When asked if you want to uninstall Move Media Player, click Uninstall.
• You will need to restart Firefox for the uninstall process to complete.

Mac OS X

• Open a Finder window.
• Click the Home icon (usually has your account name by it) in the Finder window.
• Click Library.
• Click Internet Plug-ins.
• Drag the Move Media Player plug-in to the trash.
• Click Library.
• Click Caches.
• Drag the Move Networks directory to the trash.
• Empty the trash.

I am not able to install the Move media player.
If you are unable to install the Move media player, please note that we will be offering alternative options for viewing the webcasts on Oprah.com. If you are having issues with installing the Move media player, please try the following:

Internet Explorer for Windows:
Right-click on the following link, save to your desktop, and double click on the exe file to install the player:
Firefox for Windows:
Right-click the following link, save to your desktop and drag and drop xpi file into Firefox browser to install the player:
Safari and Firefox for the Mac OS:
Click on the following link and save the dmg file to your desktop. The Mac dmg file will open an installer application and walk you through the install process:

If you continue to experience problems installing the media player, we recommend that you try to install the media player from the following websites.

• Move Networks—you'll be prompted to install from the homepage.
• ABC.com—click to watch one of the full episodes; you will be prompted to install the media player.
• FOX—click on an episode to watch; you will be prompted to install the media player.
• The CW—click to watch one of the full episodes; you will be prompted to install the media player.

Experiencing problems during the live event?
Due to the popularity of the webcasts, there may be traffic congestion on the Web. We've taken every precaution to ensure a quality event. If you do experience difficulties watching the live video stream, please try the following steps to troubleshoot.

• Close and relaunch your browser window.
• Close down any other applications or browser windows that may also be running on your computer at the time of the webcast.
• Ensure that your computer meets the minimum hardware and software requirements. Streaming video playback is extremely CPU (computer system) intensive. If your computer is running at or above about 75 percent you will likely encounter issues with sluggish or choppy playback. You can check your computer system usage by hitting Ctrl+Alt+Del and then selecting Task Manager. CPU usage percentages are listed under the Performance tab. You can reduce your computer system usage by closing other programs and background services which you have running at the same time as your Web browser.
• Your ability to watch the live webcast is also largely determined by the speed and reliability of your Internet connection. You will need to be able to download at a minimum of 250 kbps (kilobytes per second) to view the content without problems. If you'd like to test your bandwidth, use this site: http://www.speedtest.net. (Note: This site is not provided by, monitored by or maintained by Oprah.com or Move Networks. We do not guarantee the accuracy or completeness of any information contained on this website.)
• Some antivirus programs, Internet security applications and/or content filters may interfere with the Move media player's ability to provide uninterrupted playback by preventing timely delivery of the video content. Temporarily disabling these types of programs while viewing the website content may afford you a more enjoyable playback experience. For information on how to disable a specific program, please contact the software vendor.
• You can also check your streaming capabilities by going to ABC.com and selecting one of their episiodes to view.

Oprah.com extensively tests the Move Media player and our video streams on a large number of computer system configurations. However, there are cases in which users are not able to watch the webcast because of PC system configuration issues or the quality of the Internet connection. To determine whether there is a problem with your PC system configuration and the Move media player or the quality of your Internet connection, we recommend that you try to view Move encoded video at Fox.com or ABC.com. If you have problems viewing full episodes at these sites, your problem is related to either the installation/configuration of the Move Media player on your system or the quality of your Internet connection.

If you are still experiencing problems after trying the solutions above, we recommend that you complete our webcast support form. You can also come back tomorrow to watch the entire webcast on Oprah.com. In addition, you'll also be able to download the podcast on Oprah.com or iTunes.

Alternative methods for viewing webcasts
The Webcasts will be offered in the following formats on Oprah.com.

• Each webcast will be archived in its entirety and will be made available on Oprah.com the day after each live webcast.
• A closed-captioned version will be made available on Oprah.com several days after each live webcast.
• Video and audio podcasts will be made available for download on Oprah.com and iTunes on the day after each live webcast.
• Transcripts will be made available several days after each live webcast.
• A low-bandwidth version (for dial-up users) will be made available several days after each live webcast.

Why does the audio or video playback stop or stall?
You will need to be able to download at a minimum of 250 kbps (kilobytes per second) to view the content without problems. If you'd like to test your bandwidth, use this site: http://www.speedtest.net. (Note: This site is not provided by, monitored by or maintained by Oprah.com or Move Networks. We do not guarantee the accuracy or completeness of any information contained on this website.)

In addition, check to be sure you don't have multiple Web browsers and/or applications open, such as e-mail or instant messaging programs; these can take up system resources and can reduce the quality of the video stream.

Why doesn't the audio or video play?
You may be running content filters, antivirus applications or have your proxy settings set where they prevent the streaming of the video content. Turn these applications off and try refreshing the video player.

Also, check that your speakers are turned on and not muted. If you are wearing a headset, make sure it is plugged in correctly.

What can I do if the video playback stops or plays slowly?
If playback stalls, you can usually begin again by refreshing your browser or closing your browser and opening it again. Also try closing other computer applications that may be open at the same time.

If you continue to experience problems, we recommend that you refer to Move Networks.



How do I access past webcasts?
You can either watch webcasts right on Oprah.com or download them and watch them at your convenience. Go to the webcast video archive.

I'm having problems downloading the webcast
If you are having difficulty downloading a webcast, or if you get a blank screen when you click on a video or audio icon, follow these steps:

1. Go to the webcast video archive on Oprah.com.
2. Select a webcast from the list to view.
3. Choose from one of the available options. If you would like to view the webcast on your computer or through Apple TV, use the larger video file size. If you would like to view the webcast on your iPod, use the smaller video file size. You can also choose to download an audio version.
4. Right-click (Mac users: Ctrl-click) on the video icon. You'll see some menu options. Select the option Save Target As.
5. Once the file information has been received (which will take approximately less than a minute), you'll see a File Download dialog box. Select where you wish to save the file on your computer, and then click on Save.
6. Once the file has been saved, all you'll need to do is double-click on the file from where you saved it, and it should open.