System Requirements
PC (Windows) System Requirements
- Processor: Intel Pentium 4 or greater
- Operating System: Windows 2000, Windows XP (Home, Media Center and Professional with Service Packs and all Microsoft Updates), Windows Vista (Home Basic, Home Premium, Business, Ultimate or Enterprise editions)
- RAM: 256 MB minimum (512 MB recommended)
- Video Card: 32 MB minimum (128 MB recommended)
- Browser: Internet Explorer (version 6 and 7) or Mozilla Firefox (version 2.0).
- Screen Resolution: 1024 x 768 minimum (1280 x 1024 recommended)
- Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.).
Dial-up connections are not supported.
Mac System Requirements
- Operating System: Mac OS X 10.3 "Panther" or greater
- RAM: 128 MB minimum (512 MB recommended)
- Video Card: 32 MB minimum (128 MB recommended)
- Browser: Safari (version 1.3.2, 2.0, 3.0)or Mozilla Firefox (version 1.5 and 2.0 ).
- Screen Resolution: 1024 x 768 (1280 x 1024 recommended)
- Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.).
Dial-up connections are not supported.
Installing Move Media Player
Why do I need to install the Move media player?
The Move media player provides a rich and continuous viewing experience unmatched by other streaming video players. It offers enhanced audio and video quality, eliminates the pausing and buffering that is common in other players and also enables powerful features like time-shifting and video sharing. The player automatically adjusts the quality of the video stream based upon available bandwidth, and is therefore capable of compensating for Internet traffic, changes in the viewer's Internet connectivity and system load.
Is this safe to install on my computer?
We respect your privacy. The Move media player does not install any form of spyware, adware, malware, etc. on your computer. You can uninstall the player at any time.
PC (Windows) Installation Instructions
You should be prompted to download and install the Move media player if you do not currently have it installed. Installation instructions are provided during the install process, but for your convenience, we have listed them below.
XP and Vista - Internet Explorer
- After the page has loaded, you should see the "Install Now" button in the center of the video window; click this button to begin the install process.
- A security warning will appear asking whether you want to Run, Save or cancel. Choose Run to run the program after downloading it to a temporary folder, or select Save to save the .exe file to a location on your computer.
- If you chose Run, security warning window will appear immediately after the download has completed. Choose Run to finish the installation.
- An "Installing…" progress bar will appear in the center of the screen. After the progress bar reaches the end, that window will close.
XP and Vista - Mozilla Firefox
- After the page has loaded, you should see the "Install Now" button in the center of the installation page. Click this button to begin the install process.
- If this is your first time installing the software, a yellow bar will appear at the top of your browser window informing you that Firefox has prevented the site from asking you to install software on your computer. When this occurs, click the "Edit Options" button.
- An "Allowed Sites" dialog box will open.
- Click the "Allow" button to add the website to the allowed list
- Click the "Close" button.
- Click on the "Install Now" button again.
- A "Software Installation" dialog will open, showing that you have asked to install the Move media player (signed by Move Networks, Inc.)
- Click "Install Now"
- The plug-in will download, and you will be prompted to restart Firefox. Click the "Restart Firefox" button in the lower-right.
The video should begin playing momentarily after the install process completes. If the video does not begin playing, please restart your browser and return to the website.
Mac OS Installation Instructions
You should be prompted to download and install the Move media player if you do not currently have it installed. Installation instructions are provided during the install process, but for your convenience, we have listed them below.
Safari and Mozilla Firefox
- After the installation window has loaded, you should see the "Install" button in the center of the window; click this button to begin the install process.
- Click "Trust" in the dialog box that appears to run the Java applet.
The video should begin playing momentarily after the install process completes. If the video does not begin playing, please restart your browser and return to the website.
Known issues with the Move media player
- Firebug (Firefox Extension) on Windows: If you are a Windows user running the popular Firebug extension for Firefox it can cause the Move player to not playback video or your browser to hang. Disabling this extension will allow you to view the playback of video.
- Windows Vista with Aero: If you are running Windows Vista with Aero turned on (default) and you scroll the browser it may cause the video to play outside the player window. This problem should be fixed by turning off Aero.
- If you are trying to install the Move media player at work or are using a company-issued computer you may experience problems because of corporate firewall security settings.
How do I uninstall Move media player?
The procedure for uninstalling Move media player varies based on which operating system and web browser you are using. Please choose the set of instructions below appropriate for your system.
Windows XP - Internet Explorer
- Open the Start menu
- Select "Control Panel"
- Double-click "Add or Remove Programs"
- Find the "Move Networks Media Player for Internet Explorer" listing
- Click the "Change/Remove" button
- After the uninstall process has completed, click the "Close" button.
Windows Vista - Internet Explorer
- Open the Start menu
- Select "Control Panel"
- Under the "Programs" heading, click on "Uninstall a program"
- Find the "Move Networks Media Player for Internet Explorer" listing
- Click on "Uninstall/Change"
Windows XP and Windows Vista - Mozilla Firefox
- Open the Firefox browser
- Click on the "Tools" menu
- Select "Add-ons"
- Select the "Plug-ins" tab
- Click on the "Move Media Player" listing
- Click "Uninstall"
- When asked if you want to uninstall Move Media Player, click "Uninstall
- You will need to restart Firefox for the uninstall process to complete.
Mac OS X
- Open a Finder window.
- Click the Home icon (usually has your account name by it) in the Finder window.
- Click Library.
- Click Internet Plug-ins.
- Drag the Move Media Player plug-in to the trash.
- Click Library.
- Click Caches.
- Drag the "Move Networks" directory to the trash.
- Empty the trash.
I am not able to install the Move media player.
If you are unable to install the Move media player, please note that we will be offering alternative options for viewing the class on Oprah.com. If you are having issues with installing the Move media player, please try the following:
Internet Explorer for Windows:
Right click on the following link, save to your desktop, and double click on the exe file to install the player:
Firefox for Windows:
Right click the following link, save to your desktop and drag and drop xpi file into Firefox browser to install the player:
Safari and Firefox for the Mac OS:
Click on the following link and save the dmg file to your desktop. The Mac dmg file will open an installer application and walk you through the install process:
If you are still unable to install the Move media player please note that we will be offering alternative options for viewing the class on Oprah.com. Click here for our on-demand options.
Problems Seeing the Entire Player (Screen Resolution)
I can't see the whole video—it looks like my screen gets cut off.:
The player is designed to be viewed on a screen resolution no less than 1024 x 768. If your computer is set to a lower display you can still view the web event but will have limited functionality. To change your screen resolution, follow the instructions below.
Windows XP:
- Go to your monitor's desktop. Using your mouse, right click on the desktop; you will see a menu pop up. Click on the "Properties" option.
- From the Display Properties popup, click on the "Settings" tab. If you have more than one monitor attached, make sure you click on 1 or 2 in the Display pull-down to set your preferred monitor; if you have only one monitor, you will see it represented and highlighted.
- Locate the Screen Resolution slider. If your monitor is set at 800 x 600 or lower, grab the slider with your mouse and move it to the right until the resolution settings are at least 1024 x 768 pixels.
- Once resolution size is changed, click the "Apply" button. Your screen will go completely blank. When it comes back, you may notice a popup message asking you to confirm the change; click "Yes". Now click the "Ok" button.
Windows Vista:
- Go to your monitor's desktop. Using your mouse, right click on the desktop; from the options listed select "Personalize".
- From the "Personalization" screen, select the "Display Settings" option.
- If you have more than one monitor attached, make sure you click on 1 or 2 in the Display pull-down to set your preferred monitor; if you have only one monitor, you will see it represented and highlighted.
- Locate the Screen Resolution slider. If your monitor is set at 800 x 600 or lower, grab the slider with your mouse and move it to the right until the resolution settings are at least 1024 x 768 pixels.
- Once resolution size is changed, click the "Apply" button. Your screen will go completely blank. When it comes back, you may notice a popup message asking you to confirm the change; click "Yes". Now click the "Ok" button.
Mac OS X
- Click on the Apple menu in the upper left corner. From the drop down select System Preferences.
- From the system preferences, click on the Display option. You will see all the resolution sizes available for your system. Select 1024 x 768 or larger.
General Questions and Audio/Video Troubleshooting
Why does the audio or video playback stop or stalls?
You will need to be able to download at a minimum of 250kbps (kilobytes per second) to view the content without problems. A few available sites for bandwidth testing are listed below. (Note: These sites are not provided by, monitored by or maintained by Oprah.com or Move Networks. We do not guarantee the accuracy or completeness of any information contained on these websites.)
You may also have multiple web browsers and/or applications open, such as e-mail or instant messaging programs; these can take up system resources and can reduce the quality of the video stream.
Why doesn't the audio or video play?
You may be running content filters, antivirus applications or have your proxy settings set where they prevent the streaming of the video content. Turn these applications off and try refreshing the video player.
Also, check that your speakers are turned on and not muted. If you are wearing a headset, make sure it is plugged in correctly.
What can I do if the video playback stops or plays slowly?
If playback stalls, you can usually begin again by refreshing your browser or closing your browser and opening it again. You may also wish to avoid Internet congestion and wait approximately 30 minutes before viewing again (for archived version only). Also try closing other computer applications that may be open at the same time.
Alternative Methods for Viewing the Class
Oprah and Eckhart Tolle's A New Earth class will be offered in the following formats on Oprah.com.
- Each class will be archived in its entirety and will be available for viewing on Oprah.com every Tuesday after the live Monday night class.
- A close captioned version of each class will be available for viewing on Oprah.com several days after the live Monday night class.
- Video and audio podcasts will be available for download on Oprah.com and iTunes every Tuesday after the live Monday night class.
- An audio version of the class will be available on Oprah.com on the Tuesday after class.
- A full transcript of the class will be available on Oprah.com every Tuesday after the live Monday night class.
- A low-bandwidth version (for dial-up users) will be available for viewing on Oprah.com several days after the live Monday night class.
Webcast On Demand Questions
How do I access past classes?
You can either watch past classes right on Oprah.com or download them and watch them at your convenience. Go to the Webcast On Demand Archive.
I'm having problems downloading the online class.
If you are having difficulty downloading a webcast, or if you get a blank screen when you click on a video or audio icon, follow these steps:
- Go to http://www.oprah.com/obc_classic/webcast/archive/archive_download.jsp
- Choose from one of the available options. If you would like to view the webcast on your computer or through Apple TV, use the larger video file size. If you would like to view the webcast on your iPod, use the smaller video file size. You can also choose to download an audio version.
- Right-click (Mac users: Ctrl-click) on the video icon. You'll see some menu options. Select the option "Save Target As".
- Once the file information has been received (which will take approximately less than a minute), you'll see a "File Download" dialog box. Select where you wish to save the file on your computer, and then click on "Save".
- Once the file has been saved, all you'll need to do is double click on the file from where you saved it, and it should open.
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